RSV / General Query
Ms.MIla
This period will be focusing on a new property or a property that requires operation re-structured (management transition).
On this period, Humus hospitality management is able to provide a specific preparation and target in certain period to get overall operations ready and run properly as the standard required.
Humus hospitality management effectively begin the set up process post “Hand over key” from contractor (for a new property) and for a property that required management transition, Humus hospitality management will provide full handing over assistance during management transition.
Set up process will be covering Human resources area, Sales and marketing structure, overall operations aspect, overseeing service and facilities, Vendors and third parties arrangement. Humus Hospital management is more than welcome to customize your property needs.
Humus hospitality management will provide full services in overseeing in both property operations as well as Sales and Marketing.
With full services system , as the property operator Humus hospitality management will ensure the property daily operations is smoothly run, the service and facilities are according to the standard required, staff performance are meet the highest expectation, and the overall property’s booking and sales performance are in the right track.
Humus hospitality management will provide only focusing on Sales & Marketing service.
The service will covers Rate structure, sales budget and projection, sales promotion through potential offline & online agents with effectiveness expenses (e-commerce services) and reservations.
Optional advance service involving Social Media, Virtual tour and advance sales & marketing collateral, SEO, TV advertising program, Travel events and others commercial portals.
Humus hospitality management will assist owner in their business development plan such as consultancy in terms of Building concept and idea, provide full report and analysis of property ROI projection, project developments.
Humus hospitality management is not only focusing on rental accommodation service.
Our professional team at Humus hospitality management are more than happy to manage non-commercial private property and look after it well for you according to your requirements.
The service provide will cover in-house cleaning routine, property maintenance supervision ( if any), regular maintenance control, garden and swimming pool cleaning service, manage monthly bills and expenses, provide monthly report to owner. However, The services are not applicable for live-in owner’s property.
Humus hospitality management offer limited service focusing in some areas that potentially improve client’s business performance and effectiveness.
The services in this area all relate to the provision of marketing collateral to assist in the presentation of the property to agents and direct booking clients.
In order to market effectively a villa property there are certain products or tools that are essential, as well as additional products or tools that may be desirable, to further showcase the property. All of the following services are available through humus hospitality (note that some of these items incur additional expense, as per the Optional Services schedule, below)
Distribution of marketing collateral will occur in the following manners (these services are included for no additional fee):
Client Villa/Hotel will be promoted to the Humus hospitality network of agents. This allows Villa/Hotel to make immediate contact with our growing network of agents worldwide (currently over 250 agents). These agents have Bali clientele and know the Humus Hospitality systems and services. This generates immediate exposure and awareness of the villa and is the most likely path for generating qualified leads in the shortest time. Choosing Humus Hospitaly for your marketing allows you to leverage your marketing significantly: You work with one company but you gain global reach. Of course, for many clients, one of the key agent relationships we bring is with the Humus Hospitality. Villa/Hotel using Humus Hospitality marketing services will be eligible for expedited listing on either the Humus hospitality (The criteria for assignment depends on the price range of the Villa/Hotel and whether the Villa/Hotel includes shared services. In some cases, Villa/Hotel are actually listed on both sites.)
Listing on the Humus hospitality website provides you immediate exposure to both new prospects , significantly repeat business customer base.
Humus hospitality sales and reservation staff will handle agent enquiries and provide one point of contact to all agents interested in representing your property. We will handle all the agent requests and deal with the wide variety of issues that tend to arise with an active rental property. With this service, Humus hospitality Marketing both decreases the burden on the Villa/Hotel owner / manager.
Humus Hospitality Marketing can help a new Villa/Hotel get off to a good start by arranging agent walk-troughs or open house events targeted specifically at agents to introduce them to the property and the booking systems associated with it.
Humus Hospitality maintain an easily accessible office with extensive infrastructure (broadband internet, electricity backup, phone lines, IT support,etc.) to support relations with clients. We normally turn around all reservation requests by agents and clients on the same day, and 95% within 24 hours.
For all bookings, we have a full time staff devoted to handling the villas calendars and processing the booking requests for reservations and confirmations. For Hotel, we will do proper recruitment and oversee the staff performance regularly (necessary advance training in reservation include introducing reservation system application is part of the service we provide based on hotel’s need).
We will ensure that all communication with clients is done in an upscale and friendly manner, reflecting the quality of the Villa or hotel we represent, while ensuring timely and personalized communication.
Humus Hospitality will also tap into the public relations resources. We will ensure all our clients will have equal PR and brand awarness through our media relations. In some conditions an optional services is needed in terms of to get maximum exposure of property brands, we will more than happy to assist your property to find better agreement. Please find more details on our limited optional services above. Each property is highly recommended to have proper high quality of images using professional photographer for better result as this will affect property sales.
Humus Hospitality will regularly oversee any of main tourism events or Travel fair calendar that suit for the property to join in regional or international.
We understand the importance of approaching each work integrally and believe in the power of simple and easy communication.